- When are you open?
- How can I be sure that this site is secure?
- What is 3D Secure Authentication?
- How much do i have to pay for delivery?
- Is there a minimum order?
- How long will my order take to process?
- When can i expect to receive my order?
- Does Dash Wholesale offer credit facilities?
Venture Wholesale is an internet division of DWN Limited and part of The Dash Group, a real company with thousands of customers throughout the UK. As the UK's biggest Ordnance Survey wholesalers we can offer our customers the best possible prices on maps and guides leaving more profit for you.
When are you open?
The Venture Wholesale office is open:
08:30 - 17:30 Monday to Friday
09:00 - 11:30 on Saturday
During these hours a member of staff will be available to help with any enquiry you may have.
How can i be sure that this site is secure?
Unlike many other e-commerce sites, our website holds a registered SSL certificate which applies from the main store page onwards. This means that every time you make a click, your data is encrypted using 128-bit technology which offers the highest level of security. You can therefore rest assured that communications between your browser and this site's web servers are private and secure. For more information please click on the padlock in your internet browser.
How does the payment processing system work?
All payment processing is handled by Sagepay, a subsidiary of Sage, (www.sagepay.com), which is the largest independent Payment Service Provider in the UK and provides secure online facilities for thousands of businesses across the country. All payment processing pages are hosted by Sagepay and offer the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). Sagepay adheres to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process.
As part of our ongoing commitment to maintaining the highest levels of security we also use the 3D Secure Authentication system.
What is 3D Secure Authentication?
3D Secure is the latest fraud prevention initiative launched by Visa and MasterCard and is the culmination of the “Verified by Visa” and “MasterCard SecureCode” schemes. 3D Secure creates a more secure method for authenticating your details at the time of the transaction by giving you the option to register your card (if you have not already done so) and then to verify your transaction, by entering your password or pin. Once you have registered your card for the first time, you can use your password/pin to verify your transaction every time you make a purchase from a website that uses the 3D Secure system. For more information, please contact your card issuer.
How much do i have to pay for delivery?
If your order value falls below £125 delivery is charged at £6.50 plus VAT. Delivery is free on all orders over £125.
Is there a minimum order?
No, there is no minimum order though a delivery charge is applied to orders below £125 net
How long will my order take to process?
We normally hold all of the items shown on our website in stock at our 12,000 sq. ft. depot in Cornwall and usually dispatch all orders received by 3:30pm on the same working day (orders received by 11am on Saturdays). In the event that an item is out of stock, we will process your order as soon as it has been received, which is normally within two working days. In the unlikely event that your item is out of stock at our suppliers, we will contact you by phone or email to advise of the expected date of arrival and give you the opportunity to cancel your order.
When can i expect to receive my order?
We pack and dispatch all stock orders received before 3:30pm on weekdays (11am Saturday) the same day. Orders received after this time will usually be dispatched the following day. Orders are usually sent via Royal Mail or 24hr courier depending on their size and value. You should therefore typically expect your goods to arrive between one and three days after placing an order. If one of the products you have ordered is out of stock, we may deliver part of your order and send the balance when we have received it.
Please be aware that some of our larger or more expensive products are shipped direct from our suppliers and therefore fall outside the scope of standard delivery and cannot be upgraded. If you require your order in a hurry, please feel free to give us a call to confirm the delivery method.
Does Venture Wholesale Offer Credit Facilities?
If you are interested in a credit account with Venture Wholesale, please email firstname.lastname@example.org in the first instance for a credit application form. On receipt of your completed application form your request will be reviewed by the accounts team. Credit applications will be accepted at the descresion of the company and subject to the appropriate credit checks.